For three years the Gelre Hospital optimized the check-in of patients with Logis.P solutions. Patients register or check in at digital kiosks that provide swift assistance and information on the location, time and delay of appointments.

"The major advantage is that we eradicated the mere concept of jam-lacked waiting rooms," says Hendrik-Jan Koppelman, care manager at Gelre Hospitals. "This was a long standing goal that has been reached with the digital kiosks and queue information systems. Nowadays we provide our patients and employees with better information, hence increasing hospitality and satisfaction." Gelre conducted a research that found over 73 percent of patients to be pleased with the Logis.P solutions.

Furthermore Koppelman explained that their new build Gelre Hospital was constructed with the idea of lean principles. This also constituted a better patient experience, interior and arrangement within the hospital and efficiency.

The Logis.P check-in kiosks and solutions made the necessary square meters of the policlinics plummet. Now patients spend more time in a central reception/waiting area. Koppelman: "The decline of square meters alone was enough for our return on investement."

Gelre Hospital has a service area of over 280 thousand people.

This article is a summarized translation of a Dutch article that can be read here.